If you are having trouble logging in, first check that your CAPS LOCK and NUM LOCK keys are not active (since passwords are case sensitive).
To reset your Arena password, please enter the email address you use to log in to Arena, enter the character code to verify that you're a human user, and click Submit. (If you can't read the code, try refreshing the page for a new code.) If you have set up a security question, you will receive an email instructing you how to reset your password.
If you have not yet set up a security question, your Account Administrator will be notified to assist you.